Commonwealth Edison
Reviews and Complaints
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Verified Reviewer
Trying to resolve a bill issue
I have tried 4 times to contact Customer Service every time I finally connect the representative acts like they cant hear me and hangs up. Someone needs to talk to me about my bill I am extremely frustrated with your service your service is awful this is terrible that you cant talk to a person
- Only source of power
- Terrible customer service
Preferred solution: Just want a call back to resolve issue with my Budget program
User's recommendation: Calling does not help they disconnect you
Carol Stream, Illinois
Billing
You guys are horrible. I just wanted to speak to a human and it was impossible. Pay people to answer the phone, and have them speak English!!!
Bellevue, Washington
Paid bill
The process for the phone it no good i tried to comically whiff representing the machine dont put to talk whiff real. Person
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Verified ReviewerFraud and scam account
Hi my name is Jenna Voss and i am emailing regarding account thats been open in my name that i wasnt aware of someone open account in my name without my knowledge the account number is 255152**** and the address is 1412 cosper ave PT 2 Rockford IL 61107
Chicago, Illinois
Power outage
My entire house and several neighborssuddenly lost power. I was told two hours to restore70 minutes and counting
My contact person was great as simple as that
Reconnecting she was very professional n this time we are in most people are not very professional unless they are better my taped not her
User's recommendation: Let my assistant that helped me train them
No one came to restore power when promised; no update or reply. When we called and went on line, the reply was "no information." Where are you? When is someone coming to restore power?
It it almost 1 am. We were told someone would restore power to our home by 9:30 pm.
No one came and no one is responding.
When we entered our address online and also by phone, the reply came back, "no information."
Where are you? When will help be here?
Power out
Loud boom and power out i neighborhood all homes on our block not sure how far it goes
I dont know of any construction in the area
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Verified ReviewerService not working
I cant reach a real person. I never received the bill for this address.
Ive had five accounts at the same time in my name all sent to my home address. I have not gotten the bill for this address. Never received a final notice nothing and you turn off the service and theres a senior in her 80s living in the building.
She has a nurse that lives in with her and we have no electricity, if something happens to her because you are sending the bill to some other address, I will hold you responsible. Pay some money that people answer the frickin phone.
User's recommendation: Never never
Pay bill
Customer service rep was very professional, very knowledgeable on the services. I was requesting handled situation very quickly and thoroughly.
- Rates high
- Know the environment in
User's recommendation: Listen to the customer rep they know the best way to handle situation
Need to send his bill to my address!!! I am his mother
He going through a divorce!!! His soon to be ex wife is not paying the bills !!!
She took all of Money out there savings account and other accounts!!! He has left her. She also was paying All the bills. Please send me the bills!!!
He has an attorneys thats taking time also!! He still has his job and works every day!!!
User's recommendation: Please send the bill’s to me. I am his mother my name is Diane Rapcan . I live at 1050 Fremont Street, Yorkville, Ill 60560 Unit 225 Thank you!!
Power outage
Power outage at my house, I need this fixed for a health reason need the air conditioner, due to a lung problem
Had low voltage, neutral wire was pulled from the house
When the neutral wire outside came loose from my house, it ruined my alarm clock,fan,modem, stereo, and the furnace.Had an electrician come to the house and a furnace man come.Replaced all breakers( your guy from Com Ed said too do so) . He also said on the order he was going to put in the invoice that it would be covered by Com.Ed.
if anything was damage.I am the renter,so need to replace everything for me except, furnace. That is on my landlord
Service technician came right out. Very good guy ,and full of knowledge.
Reattached the wire to the house.
I felt like a loyal customer.
Now I have a stereo, alarm clock and modem that got zapped.
Also replaced all the breaker in fuse box. Technician told me to to be safe.
User's recommendation: Just be patient and you will get better person to help you
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Verified ReviewerDamage to property
They came to restore power to neighboring house and cut down branchesthey tore up our gravel/moved huge boulders/damaged grass/tore up blacktop
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey damaged my property
They damaged my property while fixing neighbors problem
They tore up my gravel/moved boulders//tore up grass and tore up the new paved street
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I was told to file a form for damages on my equipment that was ruined