Lauren T Jgw

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Verified Reviewer
| map-marker Northbrook, Illinois

They damaged my property

They damaged my property while fixing neighbors problem They tore up my gravel/moved boulders//tore up grass and tore up the new paved street
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David M Mhc

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Verified Reviewer
| map-marker Chicago, Illinois

DAMAGED CONCRETE LIGHT POLE

Commonwealth Edison - DAMAGED CONCRETE LIGHT POLE
Commonwealth Edison - DAMAGED CONCRETE LIGHT POLE - Image 2
Commonwealth Edison - DAMAGED CONCRETE LIGHT POLE - Image 3
Months have passe since I first called Com Ed and sent Emails regarding a severely damaged concrete light pole. I have received emails and phone calls addressing the replacement of this pole with no results in the field. Please use this reference number to address details of this issue. 221104-****15 Deterioration of this pole continues and failure of the structure is eminent !!!
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Pros:
  • Great supplier of energy
Cons:
  • Tech help need serious review by ownership

Preferred solution: Field investigation of deteriorated concrete light pole...........with scheduled action to replace pole

User's recommendation: Response from Com Ed Rep does nothing more than avoid taking action

Markiesha Vtz
map-marker Fort Myers, Florida

No rating at this time

My name is Anne Marie hays I need a new check written to me .Change in address , trying to change address on a check written to me for 106.00 dollars. written by comed date is September 27, 2021
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User's recommendation: Have a person answer the dojo e once transferred to a phone number. What should I do next?

David M Mhc

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Verified Reviewer
| map-marker Joliet, Illinois

DAMAGED CONCRETE LIGHT POLE

Commonwealth Edison - DAMAGED CONCRETE LIGHT POLE
Commonwealth Edison - DAMAGED CONCRETE LIGHT POLE - Image 2
Months back I contacted our Village of Plainfield, Illinois about a deteriorated concrete light pole. The Village claimed that the pole is Com Ed responsibility. I contacted Com Ed via phone and email. Got a call from Com Ed stating that the VILLAGE owned the pole, and that they had contacted them regarding ownership. After that I got an email from the Village stating that they have proof that the Pole is Actually a Com Ed Pole. I have not heard back from Com Ed regarding ownership or pole replacement. The concrete pole is severely deteriorated. So much so that it presents a hazard and could be knocked down with little effort. I will contact Edison again to find out what will happen next.
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Preferred solution: Replace Damaged Concrete Street Light Pole

User's recommendation: What ever your issues are, stay on the case until you get results !!

Joseph S Bjk

Outage

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No one was answering and then the computer voice just said they were unable to help and they disconnected.
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Preferred solution: Apology

User's recommendation: Answer the phone

Williamk D

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Verified Reviewer

Death

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wife died i want bill switched to my name. 708288**** what are you going to do about bill. I paid $160 recently
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Preferred solution: account under my name William Dalton

Anonymous
map-marker Largo, Florida

Poor service

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Terrible service through your websitexxxxxkjhgfdsadfghjklmmnbbvccxasdfghjkknbbccxdfhjjkknbvfdghkknbvfhjjknbb. Very poor customer service
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User's recommendation: Go to another company got service

Anonymous
map-marker Chicago, Illinois

My light

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My lights and my bill and a need to send my bill to my apartment, all my concern was answer , thank you and the customer service associate
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User's recommendation: Always

Anonymous
map-marker Fairbury, Illinois

Lightning assistance for small municipalities

The first person I talked to ask questions that were useful to getting me to the correct office that deals with municipal lighting. I had excellent service from both employees. Both get A+.
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User's recommendation: Absolutely!

Eboni Xpp
map-marker Largo, Florida

Change service

To change auto pay bank number as bank has requested. Do you understand. Call me now for details. Thank you
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Anonymous
map-marker Chicago, Illinois

Wire on garage roof

Called 6 times cannot get thru i need this done in the next few days. Selling house..inspector wants this done
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User's recommendation: Prepare to be frustrated with not getting someone to talk to

Suzanne S Qkw
map-marker Bolingbrook, Illinois

Power outage

Our power in our home flickered a couple of times and then everything went out. Tried to trip the breaker and the electric came back on for ONE SECOND and shut off immediately by itself. Tried to reset breaker and nothing after that never came back
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Loss:
$730
Pros:
  • Customer service & usually good service
Cons:
  • Loss of reputation with customer
  • Loss of pay working from home
  • Interruption of scheduled time & meetings

Preferred solution: Full refund

1 comment
Guest

The power is temporarily out. Get it ?

How did you lose $730 ? Never mind.

Elizabeth C Sky

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Verified Reviewer
| map-marker Matteson, Illinois

Poor service and communication

SCHEDULED visit that did not occur- no-show, no call, too long a window- 4hrs, tried to speak to someone, held phone for over half an hour, tried the chat, was asked to pay. why would I pay to speak to a rep? I pay my bill on time. There was no reason for the serviceman to come anyway. My meter is accessible. Caused me to cancel/miss my class for nothing. SOOOO INCONSIDERATE! SO unresponsive.
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Loss:
$5

Preferred solution: Let the company propose a solution

User's recommendation: be sure you actually need customer to be home

Anonymous
map-marker Lemont, Illinois

Downed Light Pole

On 6/8 - I contacted you about a downed light pole on the corner of Huntington Court and Huntington Drive, Shorewood Illinois. The pole was removed (ThankYou) !!! However, It's important to have light on this corner for safety reasons. Please consider replacing it along with street signs. Thanks Stan Pasky
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User's recommendation: recommend.

Anonymous
map-marker Cary, Illinois

Turn my electric on 244 N Main Street Crystal Lake Illinois

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You never turned my electric on. This is terrible service. You are cruel! We have always paid our bills never in 50 yrs we were late. Yes there was a renter there EDWARD DELI HE MOVED AND AND HE DID NOT Pay his bill but should not effect us. Turn my electric on!!!!
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1 comment
Guest

It affects you if you are the listed property owner. They don't care about your alleged deadbeat tenant. The word you're looking for is "affect".