Commonwealth Edison
Reviews and Complaints
Mchenry, Illinois
Power outage
Power outage at my house, I need this fixed for a health reason need the air conditioner, due to a lung problem
Northfield, Illinois
Had low voltage, neutral wire was pulled from the house
When the neutral wire outside came loose from my house, it ruined my alarm clock,fan,modem, stereo, and the furnace.Had an electrician come to the house and a furnace man come.Replaced all breakers( your guy from Com Ed said too do so) . He also said on the order he was going to put in the invoice that it would be covered by Com.Ed.
if anything was damage.I am the renter,so need to replace everything for me except, furnace. That is on my landlord
Service technician came right out. Very good guy ,and full of knowledge.
Reattached the wire to the house.
I felt like a loyal customer.
Now I have a stereo, alarm clock and modem that got zapped.
Also replaced all the breaker in fuse box. Technician told me to to be safe.
User's recommendation: Just be patient and you will get better person to help you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Northbrook, Illinois
Damage to property
They came to restore power to neighboring house and cut down branchesthey tore up our gravel/moved huge boulders/damaged grass/tore up blacktop
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Northbrook, Illinois
They damaged my property
They damaged my property while fixing neighbors problem
They tore up my gravel/moved boulders//tore up grass and tore up the new paved street
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
DAMAGED CONCRETE LIGHT POLE
Months have passe since I first called Com Ed and sent Emails regarding a severely damaged concrete light pole. I have received emails and phone calls addressing the replacement of this pole with no results in the field.
Please use this reference number to address details of this issue. 221104-****15 Deterioration of this pole continues and failure of the structure is eminent !!!
- Great supplier of energy
- Tech help need serious review by ownership
Preferred solution: Field investigation of deteriorated concrete light pole...........with scheduled action to replace pole
User's recommendation: Response from Com Ed Rep does nothing more than avoid taking action
Fort Myers, Florida
No rating at this time
My name is Anne Marie hays I need a new check written to me .Change in address , trying to change address on a check written to me for 106.00 dollars. written by comed date is September 27, 2021
User's recommendation: Have a person answer the dojo e once transferred to a phone number. What should I do next?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Joliet, Illinois
DAMAGED CONCRETE LIGHT POLE
Months back I contacted our Village of Plainfield, Illinois about a deteriorated concrete light pole. The Village claimed that the pole is Com Ed responsibility.
I contacted Com Ed via phone and email. Got a call from Com Ed stating that the VILLAGE owned the pole, and that they had contacted them regarding ownership. After that I got an email from the Village stating that they have proof that the Pole is Actually a Com Ed Pole. I have not heard back from Com Ed regarding ownership or pole replacement.
The concrete pole is severely deteriorated.
So much so that it presents a hazard and could be knocked down with little effort. I will contact Edison again to find out what will happen next.
Preferred solution: Replace Damaged Concrete Street Light Pole
User's recommendation: What ever your issues are, stay on the case until you get results !!
Outage
No one was answering and then the computer voice just said they were unable to help and they disconnected.
Preferred solution: Apology
User's recommendation: Answer the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Death
wife died i want bill switched to my name. 708288**** what are you going to do about bill. I paid $160 recently
Preferred solution: account under my name William Dalton
Largo, Florida
Poor service
Terrible service through your websitexxxxxkjhgfdsadfghjklmmnbbvccxasdfghjkknbbccxdfhjjkknbvfdghkknbvfhjjknbb. Very poor customer service
User's recommendation: Go to another company got service
Chicago, Illinois
My light
My lights and my bill and a need to send my bill to my apartment, all my concern was answer , thank you and the customer service associate
User's recommendation: Always
Fairbury, Illinois
Lightning assistance for small municipalities
The first person I talked to ask questions that were useful to getting me to the correct office that deals with municipal lighting. I had excellent service from both employees. Both get A+.
User's recommendation: Absolutely!
Largo, Florida
Change service
To change auto pay bank number as bank has requested. Do you understand.
Call me now for details. Thank you
Chicago, Illinois
Wire on garage roof
Called 6 times cannot get thru i need this done in the next few days. Selling house..inspector wants this done
User's recommendation: Prepare to be frustrated with not getting someone to talk to
Bolingbrook, Illinois
Power outage
Our power in our home flickered a couple of times and then everything went out. Tried to trip the breaker and the electric came back on for ONE SECOND and shut off immediately by itself. Tried to reset breaker and nothing after that never came back
- Customer service & usually good service
- Loss of reputation with customer
- Interruption of scheduled time & meetings
- Loss of pay working from home
Preferred solution: Full refund
The power is temporarily out. Get it ?
How did you lose $730 ? Never mind.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I was told to file a form for damages on my equipment that was ruined