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Contact Commonwealth Edison Customer Service

Commonwealth Edison Phone Numbers and Emails

Toll-Free Number:

  • (800) 334-7661
Call customer service
Send Message

Customer Service:

  • (877) 426-6331
    Business
  • (800) 955-8237
    Spanish
  • (800) 572-5789
    Your Electric Rates
  • (866) 368-8326
  • (312) 744-7000

Accounting/ Billing:

  • (888) 806-2273

Commonwealth Edison Emails:

Media
Technical Support
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Commonwealth Edison Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Commonwealth Edison Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Commonwealth Edison is 8003347661. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 45% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Commonwealth Edison may ask you for the following information to identify you as a customer: address or zip code, first and last name or phone number.

View full overview ›

How to Contact Commonwealth Edison?

Most Popular Number:

(800) 334-7661
Total calls: 460 Issues resolved: 28 Last call: Dec 1, 2025

You can contact Comed customer service using different phone numbers. First, the toll-free Comed phone number customers can dial is 1-800-334-7661. The customer service hours for this contact number are 24 hours, seven days a week. If you are a business customer looking for more information about the services, use the Comed customer service number, 1-877-426-6331. If your preferred language is Spanish, Edison’s phone number to contact is 1-800-955-8237. Customers looking to get information about assistance programs can contact the customer service at 1-888-806-2273.

Similarly, Chicago Utility Alert Network concerns can be directly communicated at 1-312-744-7000. Also, general smart meter inquiries can be resolved by calling 1-866-368-8326. Last but not least, the TTY Comed phone number is 1-800-572-5789.

If you encounter any technical problem, email Comed customer service. While there is no public email address to share general queries, email the company to get any technical support. Comed email address is webagent@exeloncorp.com. There is another method to hear back from the Comed customer service via email. To do so, head to the official website and navigate to the Contact Page. On this page, you must fill out a form sharing your contact details and your queries or problems. Once you have submitted the form, you will hear back from Comed customer service with the relevant and most effective solution.

The Comed corporate office is at Commonwealth Edison Company Chicago, Illinois 60726, United States. Use this address as a Comed mailing address to send your correspondence. The corporate office address is the center where critical decisions related to the company are made, and it also serves as an essential location for addressing various customer service issues. Send your concerns as written correspondence to the Comed corporate office, which will be reviewed and responded to with a possible solution. Another alternative is to visit the corporate office and talk to a representative to resolve your problem. This can be done if you are near the Comed corporate office.

PissedConsumer Club

Contact Information

Commonwealth Edison Website:

Commonwealth Edison Help Center:

Corporate Office Address:

Exelon Business Services Company, LLC
2301 Market Street, S23-1
Philadelphia, Pennsylvania 19103
United States

Commonwealth Edison Customer Service Reviews

2.3 / 5
Poor
Guest-6902759
Bill dispute
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

They sent the final bill to my elderly sister Via E:mail she had previously been on auto direct from her bank account
Since she is 85 and in a nursing home she doesnt have access to or read her E-mail. So we were not aware that there was an outstanding bill until we received a bill from a collection agency!

I dont know who at comed came up with the e-mail bill concept but it was a poor way to save a stamp In this case. And represents poor customer service in this case
Im sure my sisters experience was not unique among the elderly

Layan Afq
Customer service can always use improvement

It was okay. I am glad we have people from all over the world helping; however, many of the new employees and some of the foreigners dont always understand conversation due to lack of patience or the job requires an employee to handle call within a certain amt. of time.

Agripina Fca
Brian in customer service was very helpful and courteous.
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Power outage in my area. Brian in customer service was very helpful and courteous.

Its refreshing to speak with a human being and not a machine. Keep the humans !!

How Good is Commonwealth Edison's Customer Service?

Margaret N Gyx
Margaret N Gyx
Feels Disappointed | Sep 18, 2025

Very hard to speak to a customer service rep

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Laci Mdi
Laci Mdi
Feels Satisfied | Jul 26, 2024

I misplaced my comed bill. And I had trouble reaching someone. Then tried the passed customer angle and git it paid. Nit pissed. Get service. Thank you.

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Jazzelle Lax
Jazzelle Lax
Feels Satisfied | Jul 15, 2024

It was great.

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Tujuana Vuv
Tujuana Vuv
Feels Satisfied | Mar 08, 2024

Representative was very polite and professional.
Resolved my issue immediately.

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Narciso Mjs
Narciso Mjs
Feels Satisfied | Jan 31, 2024

the automated system gave me the information I needed.

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Raynard Vls
Raynard Vls
Feels Disappointed | Jan 21, 2024

Amazingly calloused reaction to a power failure. I was left without power when temperature was 6 degrees and could not contact any human being. A robot voice left me with nothing but a we'll investigate and wait to see what happened message.

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Summary of Commonwealth Edison Customer Service Calls

655 TOTAL
CALLS
04:52 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Commonwealth Edison?

Payments and Charges Question:

  • “Pay my bill”
  • “Bill dispute”
  • “Paid my bill and have receipt but you say I didn’t”

Product/ Service Question:

  • “Outage”
  • “Power outage”
  • “Electricity is not working”

Staff Question:

  • “No service”
  • “Restore service”
  • “Service Restoration”

Request for Information Question:

  • “About my account”
  • “Question about old account”
  • “Question about rebates”

Account Question:

  • “Cannot get i to account”
  • “Find account #”
  • “See my balance”

Return/ Replace Question:

  • “Change service into my name”
  • “Change information”
  • “Change account”

Activation/ Cancellation Question:

  • “To terminate service under my name at 5320 n sheridan rd apartment 502 which I sold on 02/07/2025”
  • “Re start cancelled servixe”
  • “Cancel service”

Shipping and Delivery Question:

  • “Have not received a bill at my new address”
  • “Relocation”
  • “Never received October ststement”

Cards Question:

  • “Credit card problem”
  • “Card has been hacked”

Other Question:

  • “My lights are off”
  • “Power out”
  • “To have meter locks removed”

About

Related Companies

Exelon, PECO Energy, Delmarva Power, Atlantic City Electric, Pepco

Summary

Commonwealth Edison is a leading in Illinois company that purchases, retails, distributes and transmits electricity to industrial, commercial, and residential clients. The company has been serving Chicago and Northern Illinois area for more than 100 years and is recognized as the main supplier of electric delivery services in Northern Illinois. Commonwealth Edison is a subsidiary of the utility holding company Exelon Corporation. The company distributes electricity to almost 4 million customers and is staffed with more than 12,000 employees. The annual revenue of the company is over 15 billion dollars. The electric distribution system of Commonwealth Edison is composed by almost 70,000 circuit miles of transmission and distribution lines.

Commonwealth Edison reviews and complaints

Commonwealth Edison is ranked 115 out of 2515 in Utility category

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Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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