Commonwealth Edison Phone Numbers and Emails

Toll-Free Number:

  • (800) 334-7661
Send Message

Customer Service:

  • (877) 426-6331
    Business
  • (800) 955-8237
    Spanish
  • (800) 572-5789
    Your Electric Rates
  • (866) 368-8326
  • (312) 744-7000

Accounting/ Billing:

  • (888) 806-2273

Commonwealth Edison Emails:

Media
Technical Support
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Commonwealth Edison Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Commonwealth Edison Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call Commonwealth Edison is 8003347661. 69% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Commonwealth Edison may ask you for the following information to identify you as a customer: first and last name, email or phone number.

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How to Contact Commonwealth Edison?

Most Popular Number:

(800) 334-7661
Total calls: 389 Issues resolved: 21 Last call: Jun 22, 2024

You can contact Comed customer service using different phone numbers. First, the toll-free Comed phone number customers can dial is 1-800-334-7661. The customer service hours for this contact number are 24 hours, seven days a week. If you are a business customer looking for more information about the services, use the Comed customer service number, 1-877-426-6331. If your preferred language is Spanish, Edison’s phone number to contact is 1-800-955-8237. Customers looking to get information about assistance programs can contact the customer service at 1-888-806-2273.

Similarly, Chicago Utility Alert Network concerns can be directly communicated at 1-312-744-7000. Also, general smart meter inquiries can be resolved by calling 1-866-368-8326. Last but not least, the TTY Comed phone number is 1-800-572-5789.

If you encounter any technical problem, email Comed customer service. While there is no public email address to share general queries, email the company to get any technical support. Comed email address is webagent@exeloncorp.com. There is another method to hear back from the Comed customer service via email. To do so, head to the official website and navigate to the Contact Page. On this page, you must fill out a form sharing your contact details and your queries or problems. Once you have submitted the form, you will hear back from Comed customer service with the relevant and most effective solution.

The Comed corporate office is at Commonwealth Edison Company Chicago, Illinois 60726, United States. Use this address as a Comed mailing address to send your correspondence. The corporate office address is the center where critical decisions related to the company are made, and it also serves as an essential location for addressing various customer service issues. Send your concerns as written correspondence to the Comed corporate office, which will be reviewed and responded to with a possible solution. Another alternative is to visit the corporate office and talk to a representative to resolve your problem. This can be done if you are near the Comed corporate office.

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Contact Information

Commonwealth Edison Website:

Commonwealth Edison Help Center:

Corporate Office Address:

Exelon Business Services Company, LLC
2301 Market Street, S23-1
Philadelphia, Pennsylvania 19103
United States

Commonwealth Edison Rating Based on 18 Reviews

Rating details

2.5
more details
Customer service
Diversity of Products or Services
Website
Reliability

Rating stats

Rating trend

How Good is Commonwealth Edison's Customer Service?

Tujuana Vuv
Tujuana Vuv
Feels Satisfied | Mar 08, 2024

Representative was very polite and professional.
Resolved my issue immediately.

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Narciso Mjs
Narciso Mjs
Feels Satisfied | Jan 31, 2024

the automated system gave me the information I needed.

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Raynard Vls
Raynard Vls
Feels Disappointed | Jan 21, 2024

Amazingly calloused reaction to a power failure. I was left without power when temperature was 6 degrees and could not contact any human being. A robot voice left me with nothing but a we'll investigate and wait to see what happened message.

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Wendelin Xjh
Wendelin Xjh
Feels Satisfied | Nov 04, 2023

Ok,.!

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Dillin Lnu
Dillin Lnu
Feels Neutral | Nov 03, 2023

Very satisfied

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Martavious Xzl
Martavious Xzl
Feels Satisfied | Oct 25, 2023

It was all robotic. But they came and restored my power. I couldn’t make your site work. So I called them myself. Your service was no help.

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Summary of Commonwealth Edison Customer Service Calls

566 TOTAL
CALLS
04:49 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Commonwealth Edison?

Payments and Charges Question:

  • “Fraud”
  • “Pay my bill”
  • “LIHEAP paid for a bill it went through on March 27th”

Staff Question:

  • “New service”
  • “Turn on service”
  • “My electric service at my house”

Request for Information Question:

  • “To request an extension to pay my bill”
  • “About my bill”
  • “Need information on my account”

Product/ Service Question:

  • “Tree damage”
  • “Connecteservices”
  • “Damage to property”

Account Question:

  • “Need new account number”
  • “I'm calling because I'm trying to stop the other companies from authorizing me to sign up from them and I'm not I'm not giving them the authorization that's what I'm calling for. I'm not calling to pay $46 a month to a lawyer I'm calling to get a sit”
  • “Account number”

Activation/ Cancellation Question:

  • “Cancelar la cuenta”
  • “Cancel service”

Return/ Replace Question:

  • “Replace meter box”
  • “Returning their call”
  • “My name is Anne Marie hays Change in address , trying to change address on a check written to me from comes for 106.00 dollars.the date is September 72021”

Shipping and Delivery Question:

  • “Never received October ststement”
  • “Our power in our home flickered a couple of times and then everything went out. Tried to trip the breaker and the electric came back on for ONE SECOND and shut off immediately by itself. Tried to reset breaker and nothing after that never came back”

Cards Question:

  • “Credit card problem”
  • “Card has been hacked”

Other Question:

  • “Power outage”
  • “Multiple reasons”
  • “I need my statements from 2021 and 2022”

About

Related Companies

Exelon, PECO Energy, Atlantic City Electric, Delmarva Power, Constellation Energy

Summary

Commonwealth Edison is a leading in Illinois company that purchases, retails, distributes and transmits electricity to industrial, commercial, and residential clients. The company has been serving Chicago and Northern Illinois area for more than 100 years and is recognized as the main supplier of electric delivery services in Northern Illinois. Commonwealth Edison is a subsidiary of the utility holding company Exelon Corporation. The company distributes electricity to almost 4 million customers and is staffed with more than 12,000 employees. The annual revenue of the company is over 15 billion dollars. The electric distribution system of Commonwealth Edison is composed by almost 70,000 circuit miles of transmission and distribution lines.

Commonwealth Edison reviews and complaints

Commonwealth Edison is ranked 117 out of 2077 in Utility category

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