Commonwealth Edison

customer sevice is horrible. they say 24/7 but complete *** I sat on hold for 3 hours today just to start my service. What a joke.sc

On Wednesday After the day of the storm my power line connecting from the pole in the alley to the building was on the ground and i reported it down That day.. The backyard of 5126 w Madison where there is no gate and no Dogs.is the location.

Com-Ed Waited to Thursday To come out and they decided to cut the power because repairs had to be made to pole on building that power line connect to.

I completed the repairs the same day and called them on Thursday night to update ticket and expedite the service reconnection,i again called Friday morning and now Saturday Morning a third ticket placed with customer service Jamie and no ETA for service yet ,i am on the line to speak with the supervisor for an hour and yet to have answer on the phone.11:48 a Supervisor picks up and spoke to tell me her names Angel and can only check status and has to put me back on hold.11:52 A ,returns shortly and tells me that i will be escalated to highest priority look for update in two hours, thanks for Angel whom is probably working alone to solve this crisis ,I have a Church with many members and three tenants that definitely needs service... I will see what happen hopefully God will bless me in that order...

I am an electrical contractor and I called for a service drop @ 3 weeks ago. I received a date but no service drop .

1331 S Karlov Ave? What happened?

My poor father had an issue because of comeds negligence. He has been trying to file a claim for almost 6 months now and absolutely nobody from the claims department will get back to him.

Hes out 13k because of this company. His house would have burned down if he wasn't home to shut everything off.

My sister and I have went back and forth for months emailing and making phone calls.

No call backs whatsoever. Absolutely ridiculous.

I have tried 4 times to contact Customer Service every time I finally connect the representative acts like they cant hear me and hangs up. Someone needs to talk to me about my bill I am extremely frustrated with your service your service is awful this is terrible that you cant talk to a person

You guys are horrible. I just wanted to speak to a human and it was impossible. Pay people to answer the phone, and have them speak English!!!

The process for the phone it no good i tried to comically whiff representing the machine dont put to talk whiff real. Person

Hi my name is Jenna Voss and i am emailing regarding account thats been open in my name that i wasnt aware of someone open account in my name without my knowledge the account number is 255152**** and the address is 1412 cosper ave PT 2 Rockford IL 61107

My entire house and several neighborssuddenly lost power. I was told two hours to restore70 minutes and counting

Reconnecting she was very professional n this time we are in most people are not very professional unless they are better my taped not her

It it almost 1 am. We were told someone would restore power to our home by 9:30 pm.

No one came and no one is responding.

When we entered our address online and also by phone, the reply came back, "no information."

Where are you? When will help be here?

Loud boom and power out i neighborhood all homes on our block not sure how far it goes

I dont know of any construction in the area

I cant reach a real person. I never received the bill for this address.

Ive had five accounts at the same time in my name all sent to my home address. I have not gotten the bill for this address. Never received a final notice nothing and you turn off the service and theres a senior in her 80s living in the building.

She has a nurse that lives in with her and we have no electricity, if something happens to her because you are sending the bill to some other address, I will hold you responsible. Pay some money that people answer the frickin phone.

Customer service rep was very professional, very knowledgeable on the services. I was requesting handled situation very quickly and thoroughly.

He going through a divorce!!! His soon to be ex wife is not paying the bills !!!

She took all of Money out there savings account and other accounts!!! He has left her. She also was paying All the bills. Please send me the bills!!!

He has an attorneys thats taking time also!! He still has his job and works every day!!!