Anonymous
map-marker Doylestown, Pennsylvania

New service

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I am an electrical contractor and I called for a service drop @ 3 weeks ago. I received a date but no service drop . 1331 S Karlov Ave? What happened?
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User's recommendation: Communicate with customers better

Nicole s Ecd

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Verified Reviewer

Zero customer service

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My poor father had an issue because of comeds negligence. He has been trying to file a claim for almost 6 months now and absolutely nobody from the claims department will get back to him. Hes out 13k because of this company. His house would have burned down if he wasn't home to shut everything off. My sister and I have went back and forth for months emailing and making phone calls. No call backs whatsoever. Absolutely ridiculous.
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Loss:
$13
Pros:
  • I have electricity
Cons:
  • Everything else

Preferred solution: Full refund

User's recommendation: I would give zero stars if i could

1 comment
Nicole s Ecd

Thirteen THOUSAND was the loss not 13 dollars

Cathy W Tmf

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Verified Reviewer

Trying to resolve a bill issue

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I have tried 4 times to contact Customer Service every time I finally connect the representative acts like they cant hear me and hangs up. Someone needs to talk to me about my bill I am extremely frustrated with your service your service is awful this is terrible that you cant talk to a person
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Pros:
  • Only source of power
Cons:
  • Terrible customer service

Preferred solution: Just want a call back to resolve issue with my Budget program

User's recommendation: Calling does not help they disconnect you

Anonymous
map-marker Carol Stream, Illinois

Billing

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You guys are horrible. I just wanted to speak to a human and it was impossible. Pay people to answer the phone, and have them speak English!!!
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Anonymous
map-marker Bellevue, Washington

Paid bill

The process for the phone it no good i tried to comically whiff representing the machine dont put to talk whiff real. Person
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Jenna V Xga

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Verified Reviewer
| map-marker Rockford, Illinois

Fraud and scam account

Hi my name is Jenna Voss and i am emailing regarding account thats been open in my name that i wasnt aware of someone open account in my name without my knowledge the account number is 255152**** and the address is 1412 cosper ave PT 2 Rockford IL 61107
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Anonymous
map-marker Chicago, Illinois

Power outage

My entire house and several neighborssuddenly lost power. I was told two hours to restore70 minutes and counting
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Taejon Nxs

My contact person was great as simple as that

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Reconnecting she was very professional n this time we are in most people are not very professional unless they are better my taped not her
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User's recommendation: Let my assistant that helped me train them

Diane W Nse

No one came to restore power when promised; no update or reply. When we called and went on line, the reply was "no information." Where are you? When is someone coming to restore power?

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It it almost 1 am. We were told someone would restore power to our home by 9:30 pm. No one came and no one is responding. When we entered our address online and also by phone, the reply came back, "no information." Where are you? When will help be here?
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Leona W Zir

Power out

Loud boom and power out i neighborhood all homes on our block not sure how far it goes I dont know of any construction in the area
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Cynthia R Ivn

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Verified Reviewer
| map-marker Lake Park, Iowa

Service not working

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I cant reach a real person. I never received the bill for this address. Ive had five accounts at the same time in my name all sent to my home address. I have not gotten the bill for this address. Never received a final notice nothing and you turn off the service and theres a senior in her 80s living in the building. She has a nurse that lives in with her and we have no electricity, if something happens to her because you are sending the bill to some other address, I will hold you responsible. Pay some money that people answer the frickin phone.
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User's recommendation: Never never

Andreia Yek

Pay bill

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Customer service rep was very professional, very knowledgeable on the services. I was requesting handled situation very quickly and thoroughly.
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Pros:
  • Rates high
Cons:
  • Know the environment in

User's recommendation: Listen to the customer rep they know the best way to handle situation

Elzina Efl
map-marker Yorkville, Illinois

Need to send his bill to my address!!! I am his mother

Commonwealth Edison - Need to send his bill to my address!!! I am his mother
Commonwealth Edison - Need to send his bill to my address!!! I am his mother - Image 2
He going through a divorce!!! His soon to be ex wife is not paying the bills !!! She took all of Money out there savings account and other accounts!!! He has left her. She also was paying All the bills. Please send me the bills!!! He has an attorneys thats taking time also!! He still has his job and works every day!!!
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User's recommendation: Please send the bill’s to me. I am his mother my name is Diane Rapcan . I live at 1050 Fremont Street, Yorkville, Ill 60560 Unit 225 Thank you!!

Chanse Mzh
map-marker Mchenry, Illinois

Power outage

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Power outage at my house, I need this fixed for a health reason need the air conditioner, due to a lung problem
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Audri Vpe
map-marker Northfield, Illinois

Had low voltage, neutral wire was pulled from the house

Updated by user Oct 10, 2023

When the neutral wire outside came loose from my house, it ruined my alarm clock,fan,modem, stereo, and the furnace.Had an electrician come to the house and a furnace man come.Replaced all breakers( your guy from Com Ed said too do so) . He also said on the order he was going to put in the invoice that it would be covered by Com.Ed.

if anything was damage.I am the renter,so need to replace everything for me except, furnace. That is on my landlord

Original review Sep 09, 2023
Service technician came right out. Very good guy ,and full of knowledge. Reattached the wire to the house. I felt like a loyal customer. Now I have a stereo, alarm clock and modem that got zapped. Also replaced all the breaker in fuse box. Technician told me to to be safe.
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User's recommendation: Just be patient and you will get better person to help you

1 comment
Audri Vpe

I was told to file a form for damages on my equipment that was ruined

Lauren T Jgw

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Verified Reviewer
| map-marker Northbrook, Illinois

Damage to property

They came to restore power to neighboring house and cut down branchesthey tore up our gravel/moved huge boulders/damaged grass/tore up blacktop
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