Anonymous
map-marker Bellevue, Washington

The review is to shed light on the situation that occurred and just maybe the testimony can help someone else but I thank com ed for handing the situation as soon possible Thanks so much

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My service has been interrupted due to non payment i have paid 560.00 i have Parkinson i was told that by paying the 560 i can get my service back on and them i can get a payment arrangement next

View full review

User's recommendation: Get a payment arrangement before your lights are in danger of being turned off

James W Roh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Service at new address

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

customer sevice is horrible. they say 24/7 but complete *** I sat on hold for 3 hours today just to start my service. What a joke.sc

View full review

Preferred solution: a call

Anonymous
map-marker Chicago, Illinois

No power at my building for Three days 5126 west Madison St. in chicago.

On Wednesday After the day of the storm my power line connecting from the pole in the alley to the building was on the ground and i reported it down That day.. The backyard of 5126 w Madison where there is no gate and no Dogs.is the location.

Com-Ed Waited to Thursday To come out and they decided to cut the power because repairs had to be made to pole on building that power line connect to.

I completed the repairs the same day and called them on Thursday night to update ticket and expedite the service reconnection,i again called Friday morning and now Saturday Morning a third ticket placed with customer service Jamie and no ETA for service yet ,i am on the line to speak with the supervisor for an hour and yet to have answer on the phone.11:48 a Supervisor picks up and spoke to tell me her names Angel and can only check status and has to put me back on hold.11:52 A ,returns shortly and tells me that i will be escalated to highest priority look for update in two hours, thanks for Angel whom is probably working alone to solve this crisis ,I have a Church with many members and three tenants that definitely needs service... I will see what happen hopefully God will bless me in that order...

View full review

User's recommendation: Demand for more workforce to be employed by Com-Ed for coverage of entire city.

Anonymous
map-marker Doylestown, Pennsylvania

New service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am an electrical contractor and I called for a service drop @ 3 weeks ago. I received a date but no service drop .

1331 S Karlov Ave? What happened?

View full review

User's recommendation: Communicate with customers better

Nicole s Ecd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Zero customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My poor father had an issue because of comeds negligence. He has been trying to file a claim for almost 6 months now and absolutely nobody from the claims department will get back to him.

Hes out 13k because of this company. His house would have burned down if he wasn't home to shut everything off.

My sister and I have went back and forth for months emailing and making phone calls.

No call backs whatsoever. Absolutely ridiculous.

View full review
Loss:
$13
Pros:
  • I have electricity
Cons:
  • Everything else

Preferred solution: Full refund

User's recommendation: I would give zero stars if i could

1 comment
Nicole s Ecd

Thirteen THOUSAND was the loss not 13 dollars

Cathy W Tmf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to resolve a bill issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have tried 4 times to contact Customer Service every time I finally connect the representative acts like they cant hear me and hangs up. Someone needs to talk to me about my bill I am extremely frustrated with your service your service is awful this is terrible that you cant talk to a person

View full review
Pros:
  • Only source of power
Cons:
  • Terrible customer service

Preferred solution: Just want a call back to resolve issue with my Budget program

User's recommendation: Calling does not help they disconnect you

Anonymous
map-marker Carol Stream, Illinois

Billing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

You guys are horrible. I just wanted to speak to a human and it was impossible. Pay people to answer the phone, and have them speak English!!!

View full review
Anonymous
map-marker Bellevue, Washington

Paid bill

The process for the phone it no good i tried to comically whiff representing the machine dont put to talk whiff real. Person

View full review
Jenna V Xga

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rockford, Illinois

Fraud and scam account

Hi my name is Jenna Voss and i am emailing regarding account thats been open in my name that i wasnt aware of someone open account in my name without my knowledge the account number is 255152**** and the address is 1412 cosper ave PT 2 Rockford IL 61107

View full review
Anonymous
map-marker Chicago, Illinois

Power outage

My entire house and several neighborssuddenly lost power. I was told two hours to restore70 minutes and counting

View full review
Taejon Nxs

My contact person was great as simple as that

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Reconnecting she was very professional n this time we are in most people are not very professional unless they are better my taped not her

View full review

User's recommendation: Let my assistant that helped me train them

Diane W Nse

No one came to restore power when promised; no update or reply. When we called and went on line, the reply was "no information." Where are you? When is someone coming to restore power?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

It it almost 1 am. We were told someone would restore power to our home by 9:30 pm.

No one came and no one is responding.

When we entered our address online and also by phone, the reply came back, "no information."

Where are you? When will help be here?

View full review
Leona W Zir

Power out

Loud boom and power out i neighborhood all homes on our block not sure how far it goes

I dont know of any construction in the area

View full review
Cynthia R Ivn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Park, Iowa

Service not working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I cant reach a real person. I never received the bill for this address.

Ive had five accounts at the same time in my name all sent to my home address. I have not gotten the bill for this address. Never received a final notice nothing and you turn off the service and theres a senior in her 80s living in the building.

She has a nurse that lives in with her and we have no electricity, if something happens to her because you are sending the bill to some other address, I will hold you responsible. Pay some money that people answer the frickin phone.

View full review

User's recommendation: Never never

Andreia Yek

Pay bill

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Customer service rep was very professional, very knowledgeable on the services. I was requesting handled situation very quickly and thoroughly.

View full review
Pros:
  • Rates high
Cons:
  • Know the environment in

User's recommendation: Listen to the customer rep they know the best way to handle situation

Elzina Efl
map-marker Yorkville, Illinois

Need to send his bill to my address!!! I am his mother

Commonwealth Edison - Need to send his bill to my address!!! I am his mother
Commonwealth Edison - Need to send his bill to my address!!! I am his mother - Image 2

He going through a divorce!!! His soon to be ex wife is not paying the bills !!!

She took all of Money out there savings account and other accounts!!! He has left her. She also was paying All the bills. Please send me the bills!!!

He has an attorneys thats taking time also!! He still has his job and works every day!!!

View full review

User's recommendation: Please send the bill’s to me. I am his mother my name is Diane Rapcan . I live at 1050 Fremont Street, Yorkville, Ill 60560 Unit 225 Thank you!!

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article