Commonwealth Edison
Commonwealth Edison Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Commonwealth Edison has 2.6 star rating based on 20 customer reviews. Consumers are mostly neutral.
64% of users would likely recommend Commonwealth Edison to a friend or colleague.
- Rating Distribution
Pros: Big, Customer service & usually good service, Great supplier of energy.
Cons: Everything else, Interruption of scheduled time & meetings, Know the environment in.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Commonwealth Edison has 2.6 star rating based on 20 customer reviews. Consumers are mostly neutral.
64% of users would likely recommend Commonwealth Edison to a friend or colleague.
- Rating Distribution
Pros: Big, Customer service & usually good service, Great supplier of energy.
Cons: Everything else, Interruption of scheduled time & meetings, Know the environment in.Recent recommendations regarding this business are as follows: "I finally hung up after 5 hours on hold. My issue is not resolved. I would appreciate a call from someone ASAP. This is poor customer service. I believe some calls are put in a queue & never answered. That’s wrong. It should not take 5 hours for a Rep to answer a call. Train your team better please.", "Get a payment arrangement before your lights are in danger of being turned off", "Demand for more workforce to be employed by Com-Ed for coverage of entire city.", "Communicate with customers better", "I would give zero stars if i could".
Review authors value the most Diversity of Products or Services and Reliability. Consumers are not pleased with Website and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Commonwealth Edison Reviews
"Service at new address"
customer sevice is horrible. they say 24/7 but complete *** I sat on hold for 3 hours today just to start my service. What a joke.sc
Chicago, Illinois
Poor customer service
Currently on hold to talk to a rep 4 hrs 45 mins. This issue needs to be resolved by phone ASAP.
This is a ridiculous amount of time to have to hold to speak to a representative.
Acct 487993****. I need to get this sorted out .
User's recommendation: I finally hung up after 5 hours on hold. My issue is not resolved. I would appreciate a call from someone ASAP. This is poor customer service. I believe some calls are put in a queue & never answered. That’s wrong. It should not take 5 hours for a Rep to answer a call. Train your team better please.
Chicago, Illinois
To set up services
Ive been calling for over two weeks to set up service in my new place I even used the online service and it is not allowing me to move forward it keeps saying I have to call so if this is the case why arent the phones being answered? How to you start service please let me know as this is vital !!
Chicago, Illinois
To set up services
I still have not been able to set up service and on the 8 th of November that will now be a month Im currently seeking to speak to some one to set up my account on line !
Chicago, Illinois
Have not received a bill at my new address
I need my bill please coming to my knew address it's going on three months now 1154 e 67th how long does it to receive a bill statement to my knew address I keep calling an it's saying know bill yet...
Bellevue, Washington
The review is to shed light on the situation that occurred and just maybe the testimony can help someone else but I thank com ed for handing the situation as soon possible Thanks so much
My service has been interrupted due to non payment i have paid 560.00 i have Parkinson i was told that by paying the 560 i can get my service back on and them i can get a payment arrangement next
User's recommendation: Get a payment arrangement before your lights are in danger of being turned off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Service at new address
customer sevice is horrible. they say 24/7 but complete *** I sat on hold for 3 hours today just to start my service. What a joke.sc
Preferred solution: a call
Chicago, Illinois
No power at my building for Three days 5126 west Madison St. in chicago.
On Wednesday After the day of the storm my power line connecting from the pole in the alley to the building was on the ground and i reported it down That day.. The backyard of 5126 w Madison where there is no gate and no Dogs.is the location.
Com-Ed Waited to Thursday To come out and they decided to cut the power because repairs had to be made to pole on building that power line connect to.
I completed the repairs the same day and called them on Thursday night to update ticket and expedite the service reconnection,i again called Friday morning and now Saturday Morning a third ticket placed with customer service Jamie and no ETA for service yet ,i am on the line to speak with the supervisor for an hour and yet to have answer on the phone.11:48 a Supervisor picks up and spoke to tell me her names Angel and can only check status and has to put me back on hold.11:52 A ,returns shortly and tells me that i will be escalated to highest priority look for update in two hours, thanks for Angel whom is probably working alone to solve this crisis ,I have a Church with many members and three tenants that definitely needs service... I will see what happen hopefully God will bless me in that order...
User's recommendation: Demand for more workforce to be employed by Com-Ed for coverage of entire city.
Doylestown, Pennsylvania
New service
I am an electrical contractor and I called for a service drop @ 3 weeks ago. I received a date but no service drop .
1331 S Karlov Ave? What happened?
User's recommendation: Communicate with customers better
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Zero customer service
My poor father had an issue because of comeds negligence. He has been trying to file a claim for almost 6 months now and absolutely nobody from the claims department will get back to him.
Hes out 13k because of this company. His house would have burned down if he wasn't home to shut everything off.
My sister and I have went back and forth for months emailing and making phone calls.
No call backs whatsoever. Absolutely ridiculous.
- I have electricity
- Everything else
Preferred solution: Full refund
User's recommendation: I would give zero stars if i could
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trying to resolve a bill issue
I have tried 4 times to contact Customer Service every time I finally connect the representative acts like they cant hear me and hangs up. Someone needs to talk to me about my bill I am extremely frustrated with your service your service is awful this is terrible that you cant talk to a person
- Only source of power
- Terrible customer service
Preferred solution: Just want a call back to resolve issue with my Budget program
User's recommendation: Calling does not help they disconnect you
Carol Stream, Illinois
Billing
You guys are horrible. I just wanted to speak to a human and it was impossible. Pay people to answer the phone, and have them speak English!!!
Bellevue, Washington
Paid bill
The process for the phone it no good i tried to comically whiff representing the machine dont put to talk whiff real. Person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rockford, Illinois
Fraud and scam account
Hi my name is Jenna Voss and i am emailing regarding account thats been open in my name that i wasnt aware of someone open account in my name without my knowledge the account number is 255152**** and the address is 1412 cosper ave PT 2 Rockford IL 61107
Chicago, Illinois
Power outage
My entire house and several neighborssuddenly lost power. I was told two hours to restore70 minutes and counting
My contact person was great as simple as that
Reconnecting she was very professional n this time we are in most people are not very professional unless they are better my taped not her
User's recommendation: Let my assistant that helped me train them
No one came to restore power when promised; no update or reply. When we called and went on line, the reply was "no information." Where are you? When is someone coming to restore power?
It it almost 1 am. We were told someone would restore power to our home by 9:30 pm.
No one came and no one is responding.
When we entered our address online and also by phone, the reply came back, "no information."
Where are you? When will help be here?
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Thirteen THOUSAND was the loss not 13 dollars