Commonwealth Edison
Reviews and Complaints

The first person I talked to ask questions that were useful to getting me to the correct office that deals with municipal lighting. I had excellent service from both employees. Both get A+.

To change auto pay bank number as bank has requested. Do you understand.

Call me now for details. Thank you

Called 6 times cannot get thru i need this done in the next few days. Selling house..inspector wants this done

Our power in our home flickered a couple of times and then everything went out. Tried to trip the breaker and the electric came back on for ONE SECOND and shut off immediately by itself. Tried to reset breaker and nothing after that never came back

SCHEDULED visit that did not occur- no-show, no call, too long a window- 4hrs, tried to speak to someone, held phone for over half an hour, tried the chat, was asked to pay. why would I pay to speak to a rep?

I pay my bill on time. There was no reason for the serviceman to come anyway. My meter is accessible. Caused me to cancel/miss my class for nothing.

SOOOO INCONSIDERATE! SO unresponsive.

On 6/8 - I contacted you about a downed light pole on the corner of Huntington Court and Huntington Drive, Shorewood Illinois. The pole was removed (ThankYou) !!!

However, It's important to have light on this corner for safety reasons. Please consider replacing it along with street signs.

Thanks

Stan Pasky

You never turned my electric on. This is terrible service.

You are cruel! We have always paid our bills never in 50 yrs we were late.

Yes there was a renter there EDWARD DELI HE MOVED AND AND HE DID NOT Pay his bill but should not effect us. Turn my electric on!!!!

After electrical inspection will send list of appliances and electrical items still not working. Electrical panel, outlets etc.

Tennant vacated 3407 N.Harlem Commercial Acct. I AM THE LANDLOARD AND DONT WANT THE PIPES TO FREEZE PLEASE HELP GEORGE NIESPODZIANSKI

My power line has been out since Thursday. I've called and no one pick up, it is really hot right now, and I am about to die with heat stroke.

Your auto-answer was unable to assist me & I was unable to speak with a Customer Service Rep.

Your website is not user-friendly.

Com Ed shut off my power I am a diabetic with two types of insulin I have to take which needs to be refrigerated I also am asthmatic so is my daughter and my two-year-old grandson we require to do medication which requires us to have a machine thats plugged in its called a nebulizer how mad every time I called him keeps calling me different prices to get my lights turn back on pressure was 177 then watch tool five then it was 210 now its over 300 every time I call they gave me a different price I need my medication I need to do the newbie Lizer I lost my job because of the coronavirus and they refused to help me out

I am not receiving my monthly Com ED bills. When I receive my Com ED bill it is doubled.

This is not the first time I have contacted customer service regarding this issue. I am a retiree, I pay my bills monthly and to receive my bills timely would be a great help to me.

So those of us who work at home are being deprived of a full day of work thanks to ComEds all-day tree-trimming. In my case, Im a teacher and all online classes had to be cancelled.

And no grading possible. Worst of all, no advance notice.

I just received a Bill from ComEd to the tune of $938.03. I almost did a back flip when I saw that.

I called ComEd to ask why my Bill was so high. I was told that the original meter that was installed on my Townhouse approximately 15 years ago was mislabeled and that I was actually paying my neighbors bill while they were paying my bill. I’ve lived at my townhouse for the past 7 years now, and this is the first time I’ve heard of such a thing. ComEd checks the meters on the townhouses, they maintain the meters, they own the meters but they told me that when the townhouses were built roughly 15 years ago the electrician who was in charge of labeling the service feeds to each townhouse units screwed up and miss labeled mine to receive my neighbors meter and my neighbor to receive my meter.

Since ComEd realized the issue now, they tell me that legally they are allowed to back-bill me for the unpaid services for a back duration of 12 months. How is this fair, I asked? They told me that it just is, since I used the electricity, I need to pay back for that. How do I know that this is not a scam from ComEd to generate new source of revenue for their company.

Where is the proof? I’m one of 200 townhomes in my subdivision. If half of the meters on my subdivision were mislabeled, and everyone is back-billed $833.09, then ComEd just made a nice income of $83,309 (100 homes “x” $833.09). Where is the proof that what they are telling me has actually happened?

If I receive a Red Light Camera Ticket, I’m able to log on to a website and actually watch myself run through the red light. I’m able to see my car and my license plate; hence there is proof to back up the issued ticket/bill. There is no proof here at all. ComEd can just simply say that there was a Meter mix up anytime they need to generate revenue for their company.

Now, multiply this by the hundreds of thousands of homes that will receive such notice in the mail from ComED. According to http://quickfacts.census.gov/qfd/states/17/17031.html Cook County, Illinois Population for 2013 was roughly 5,240,700. These 5.24 Million people live in 2,170,156 homes. If 1 million of these homes received such notice as I did, and let’s assume that their back-bill was an average of $500, and if no one questioned or made a stink about it like I just did and all 1 million households paid this back-bill to ComEd without ComEd ever providing any proof that such meter mix-up has occurred, then ComEd could have made a whopping $500,000,000.

How nice for ComEd. When I called ComEd, they told me that they can take the $833.09 and spread it out by 12 payments of $69.42, but I have to give them an upfront deposit of $250 before they sign me up to the payment plan. I have always paid my bills on time and in Full, why do I need to give them an upfront $250 deposit? Another thing that makes no sense to me is how they calculated the back-bill.

Please look at the chart below. Why is it that in some months the calculated difference is a 185.83% increase, where as in some months it is as low as 51.98%? Shouldn’t the increase % be the same for every month? Why so drastic difference in the % increase from month to month?

How was this calculated? What formula was used? Who came up with this % increase number? Does someone at ComEd sit there picking their nose and comes up with these numbers?

This is insane. I told ComEd that I don’t have the money to pay this unjustified bill. I told them that I can make a payment of $20 more a month that is it. They told me that they will take that extra $20, but will eventually send me a notice of service termination and if the amount is not paid, they will cut my electricity.

I told them that they just can’t simply drop this type of a bill on me and expect me to pay this. They simply stated that they cannot do anything for me, rather than just put me on a payment plan. I told them that I did not maintain the meter, nor did I install the meter, nor did I label the feed lines. They told me to find the builder who build my townhouse 15 years ago and have him help me locate the electrician, because they are not the ones who mislabeled the feeds.

I’ll be honest with you, I lost my cool on several occasions and I dropped a few “F-bombs” at the ComEd supervisor who identified herself as Stephanie 3173, but the frustration of trying to tell these people that I’m not at fault here took over me.

I would like someone to help me fight this unjustified claim that I owe ComEd this back pay.

-Peter